General Terms and Conditions of the Tanzquartier Wien GmbH (AGB)
These General Terms and Conditions (AGB) govern the legal relations between visitors on the one hand and the Tanzquartier Wien GmbH on the other.
A visitor is a person who enters the premises of the daytime or evening box office to purchase tickets for performances or other events and who holds a valid ticket for their visit to a performance.
Visitors are subject to the house rules of the Tanzquartier Wien GmbH.
In buying this ticket, you accept the house rules and the general terms and conditions of the Tanzquartier Wien. The ticket is not valid without its stub.
If you purchased a ticket online, our ticketing system will automatically provide your contact details. Any use of your contact details will comply with our privacy and data regulations. Additional information on privacy and data can be found in our data protection regulations.
Concessionary tickets may only be purchased by individual interested parties if they belong to the group of people entitled to the respective concession.
There is no legal claim to concessionary tickets, particular tickets or ticket categories, or reservations of one or more tickets. The concessionary tickets are not valid without photographic proof of identity that establishes the right to the concession. In case of an incorrect claim to a ticket, the differential amount may be charged, and the person may be ejected from the performance. In the latter case, the ticket’s purchase price will also not be partly refunded.
Every valid ticket entitles one person to attend the performance named on it under adherence to the respective house rules. It is not permitted to occupy a seat other than the one named on the ticket.
A valid ticket must be shown to the audience-service personnel on demand.
The use of mobile phones during the performance is not permitted. Coats, jackets, bags, rucksacks, umbrellas etc., are to be left in the cloakroom.
Breaches of the Tanzquartier Wien GmbH house rules may also lead to persons with a valid ticket being ejected from a performance. In such cases, the purchase price will not be refunded.
Making photo, video or audio recordings during the performance is forbidden.
The performances, lectures and discussions at TQW are being recorded on film.
By buying a ticket and/or entering the event location and attending the event, visitors agree that their images, voices and (discussion) contributions are recorded for no consideration and may be stored and analysed in connection with the film recording without limitation in terms of time, place and content and, in particular, that they may be stored in the online media library of TQW and kept there ready for streaming and may be made available to the artists and lecturers for further analysis.
If a different work is played instead of the performance named on the ticket or if the performance is cancelled without replacement, then from the time of the announcement of the change to the end of the third day after the performance already purchased entirely intact tickets with the stub attached will be taken back by the Tanzquartier Wien GmbH at the daytime and evening box office of the Tanzquartier Wien GmbH and the money paid for them will be refunded.
The admission price will be refunded if the performance is abandoned, providing this takes place at a time when less than half of the performance time has been played.
Short-term postponements of the start of the performance do not entitle visitors to the return of purchased tickets. Visitors are obliged to inform themselves of any changes on the day of the performance through the Tanzquartier Wien GmbH internet homepage or by telephoning the Tanzquartier-Wien GmbH.
Taking back or exchanging tickets that have been paid for is not possible. There is no replacement or exchange for unused or partly used tickets (for example, through late arrival) or for tickets that have been lost or mislaid for whatever reason.
No money will be reimbursed for lost tickets. Return of the ticket (exchange or buying back) is not possible except in the event of a cancellation of the event. There is no right to late admission for late arrivals.
In the case of transferring a ticket, the previous purchaser is obliged to transfer the commitment to the terms and conditions of the Tanzquartier Wien GmbH to any other ticket holder. The AGB are a component of all contracts between the interested parties and visitors on the one hand and the Tanzquartier Wien GmbH on the other.
The offering for sale and the sale of tickets by third parties for performances of the Tanzquartier Wien GmbH on the premises used by Tanzquartier Wien GmbH is not permitted.